As a result of the ongoing Covid-19 situation and its impact on work and home conditions, we have had to reduce our normal working hours. In light of these exceptional current events, we have a responsibility to respond to urgent issues as a priority, and only schedule repair visits for total heating loss or lack of hot water. Our Customer Support team is still available to provide product advice and support on 0344 879 3588 or if you would prefer, you can submit an online contact form and we will respond as soon as we can.
We would like to thank all our customers for your understanding during this period.
How can we help?
Whether you're looking for advice and guidance before choosing your fire, need installation and fitting information, or you have an after-sales query, get in touch today. Our team of experts is on hand to support you.
The easiest way to talk to us is through our online form which directs your question to the right team who will quickly get back to you with an answer.
Customer Services Opening Times:
Monday - Thursday: 09:30 - 12:30 & 13:15 - 16:00
Friday: 09:30 - 12:30 & 13:15 - 15:00
*Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes.
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