Have a question?

Get in touch today

How can we help?

Whether you're looking for advice and guidance before choosing your fire, need installation and fitting information, or you have an after-sales query, get in touch today. Our team of experts is on hand to support you. 

The easiest way to talk to us is through our online form which directs your question to the right team who will quickly get back to you with an answer.

Contact us online

  • Saves you looking for key information whilst on the phone
  • You can add pictures to your questions 
  • You enquiry will go directly to the correct team

Talk to us today

Our friendly customer service teams are here to help you, be it with a question on something you already own or are thinking of buying.

Call our Customer Support Team

0344 879 35 88*

The Customer Support Team can help with:

  • Looking for advice on buying a new product 
  • Help and support for a product you already own




Customer Services Opening Times:

Monday - Thursday: 08:30 - 17:00 

Friday: 08:30 - 16:00 

Saturday - Sunday: Closed

*Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes.


Our Location

Millbrook House, Grange Drive,

Hedge End,


SO30 2DF

Got a question about a product?

Take a look at our list of gas and electric fires FAQs.

Manuals & Guides

Visit our manuals and guides page

Where to buy

Find your local retailer