Is your product not working as normal?

Take a few moments to check the following:



Lost your remote, or need a new bulb or filter? If you are in need of spares for your product, then visit our spares section.




Have you registered your Valor fire? Registering ensures that our Customer Service Team can help you as quickly and efficiently as possible. If you haven’t already, register your product here before you get in touch.

If the options above can’t help solve your problem, it may be that your Valor fire is in need of repair. If so, then you have come to the right place.

Why repair with us?

Even if your Valor fire is no longer covered by a guarantee, there are distinct advantages to having the repair carried out by the original manufacturer


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