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Is your product not working as normal?

Take a few moments to check the following:


Lost your remote, or need a new bulb or filter? If you are in need of spares for your product, then visit our spares section.



Have you registered your Valor fire? Registering ensures that our Customer Service Team can help you as quickly and efficiently as possible. If you haven’t already, register your product here before you get in touch.

If the options above can’t help solve your problem, it may be that your Valor fire is in need of repair. If so, then you have come to the right place.

Why repair with us?

Even if your Valor fire is no longer covered by a guarantee, there are distinct advantages to having the repair carried out by the original manufacturer

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Expert Knowledge

Our engineers have detailed knowledge of your product and its design, meaning they are the perfect choice for returning it to working order.

Peace of mind

A professional repair by one of our local GDHV approved engineers, provides reassurance that your product is operating safely.

Genuine Parts

If we repair your product we will use the same parts and components used in the original manufacture of the product.

To arrange the repair of your Valor product, get in touch by calling our Customer Service Team on this number:

0344 879 35 88*