Remote control unit for the Valor Dimension range of fires. We recommend that you buy only genuine parts for optimum performance. Compatible with: Alton 850, 850 Engine, Alton 850, Dream 850, 850 Engine, Bauhaus 850, Dream 850, Bauhaus 850, Dream 850, Blenheim 850, Pureglow 850, Belvoir 850, Blenheim 850, Excelsior 850, Clifton 850, Excelsior 850, Clifton 850, Masquerade 850, Downton 850, Masquerade 850, Downton 850, Belvoir 850, Glendale 851. To be fitted by a suitably qualified/ competent person.
Product model number
Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. Ensuring our customers and colleagues remain safe has been our top priority and to achieve this we have had to implement new ways of working, make changes to our production and customer services.
As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways:
Extended call times to our teams on the telephone
Longer than normal time to reply to email and customer enquiries
Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period
Delivery times on orders may be extended due to logistics and postal issues
Delays or even the inability to carry out repairs to products.
We apologise for any issues this may cause you. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating.
Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you.