How can we help?

Whether you're looking for advice and guidance before choosing your fire, need installation and fitting information, or you have an after-sales query, get in touch today. Our team of experts is on hand to support you. 

The easiest way to talk to us is through our online form which directs your question to the right team who will quickly get back to you with an answer.

Got a question about a product?

Take a look at our list of gas and electric fires FAQs.

Manuals & Guides

Visit our manuals and guides page

Where to buy

Find your local retailer

Contact us online

  • Saves you looking for key information whilst on the phone
  • You can add pictures to your questions 
  • You enquiry will go directly to the correct team
Contact Form

Give us a call

  • Our Customer Service Team can help answer your product questions
  • Provide technical advice on installation
  • Calls to us cost no more than a national rate call

0344 879 35 88*


Customer Services Call Centre Opening Times:

Monday - Friday:  08:30 - 18:00

Saturday: 08:30 - 12:30

Sunday:   Closed

* Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes.

Head Office Address: Glen Dimplex Heating and Ventilation, Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF