Freestanding gas stoves make great focal points to any home. They can provide the look and feel of a wood burner but with none of the hassle associated with chopping logs, etc. However, when it Read more
A cosy atmosphere on a chilly winter’s evening is best achieved with a roaring fire, creating glowing orange embers and warming your room with its heat. Moreover, with a fire well-known as the Read more
For centuries a fire has been the heart of the British home, but with so many options available to homeowners today, choosing the right fire can be a daunting task. A gas fire can provide a room Read more
Summer is slowly coming to a close and Autumn is on the way. Our home heating may well have seen little use in recent months, so now is the time to think about checking all is well before you Read more
Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. Ensuring our customers and colleagues remain safe has been our top priority and to achieve this we have had to implement new ways of working, make changes to our production and customer services.
As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways:
Extended call times to our teams on the telephone
Longer than normal time to reply to email and customer enquiries
Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period
Delivery times on orders may be extended due to logistics and postal issues
Delays or even the inability to carry out repairs to products.
We apologise for any issues this may cause you. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating.
Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you.