Aftersales

Buying from the leading name in fire manufacturing, means you are buying in confidence that your purchase is backed up by a full network of support. So in the unlikely event of you have any issues with your purchase, you can be sure that help is at hand.

For Customer Services, Technical Support, Warranty Requests & General Enquiries please call: 0344 879 35 88*
*Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes.

Name and Registered Office: Valor- a division of Glen Dimplex Heating and Ventilation

Millbrook House
Grange Drive
Hedge End
Southampton
Hants
SO30 2DF
United Kingdom


General enquiries

If you have any questions about purchasing or servicing your Valor fire, your best point of contact initially will be your local independent retailer, as they will have all the local knowledge and expertise to assist you. If your query is not answered and or you wish to speak directly to Valor, please call us on 0344 879 35 88.
(Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes.)


Customer Support Opening Times

Monday-Thursday: 8:30am - 5:00pm
Friday: 8:30am - 3:00pm
Saturday and Sunday: Closed

Customer Services: 0344 879 35 88

(Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes.) 

Valor Cooking

For Customer Services, Technical Support, Warranty Requests & General Enquiries please call: 0844 815 3747

Opening Hours:
Monday - Friday 8:00am - 6:00pm
Saturday 8:30am - 2:00pm
Sunday 10:00 - 2:00pm

Warranty

To claim your free warranty or register your product please complete and return the form included in the packaging or call 0344 879 35 88.