Aftersales

Buying from the leading name in fire manufacturing, means you are buying in confidence that your purchase is backed up by a full network of support. So in the unlikely event of you have any issues with your purchase, you can be sure that help is at hand.

For Customer Services, Technical Support, Warranty Requests & General Enquiries please call: 0844 879 3588.
(calls cost 7p per minute plus your telephone company’s network access charge)

Name and Registered Office: Valor- a division of the GDC Group
Millbrook House
Grange Drive
Hedge End
Southampton
Hants
SO30 2DF
United Kingdom


General enquiries

If you have any questions about purchasing or servicing your Valor fire, your best point of contact initially will be your local independent retailer, as they will have all the local knowledge and expertise to assist you. If your query is not answered and or you wish to speak directly to Valor, please call us on 0844 879 3588, or use the contact report below.
(calls cost 7p per minute plus your telephone company’s network access charge)

First Name*
Surname*
Company name
Address*
 
Town
County
Postcode
Phone*
Email*
Confirm Email*
Message

* Using this form provides GDC Group with your personal details. Please check this box if you do NOT want to receive any further information.
 


Customer Support Christmas Opening Times

The offices will be closed over the Christmas and New Year period, however we are pleased to annouce that our Customer Services department will be open periodically. Please see below for opening times over the Christmas period:

Customer Services: 0844 879 3588

Monday 21st December: 8:30am - 7:00pm
Tuesday 22nd December: 8:30am - 7:00pm
Wednesday 23rd December: 8:30am - 7:00pm
Thursday 24th December: 8:30am - 12:30pm
Friday 25th December: Closed
Saturday 26th December: Closed
Sunday 27th December: Closed

Monday 28th December: Closed
Tuesday 29th December: 8:30am - 5pm
Wednesday 30th December: 8:30pm - 5pm
Thursday 31st December: 8:30am - 5pm
Friday 1st January: Closed
Saturday 2nd January: Closed
Sunday 3rd January: Closed

As of Monday 4th January we are back to normal opening hours.

Monday-Thursday: 8:30am - 7pm
Friday: 8:30am - 6pm
Saturday: 8:30am - 12:30pm
Sunday: Closed

The extended winter hours will continue until 24th March 2016.

Valor Cooking

For Customer Services, Technical Support, Warranty Requests & General Enquiries please call: 0844 815 3747

Opening Hours:
Monday - Friday 8:00am - 6:00pm
Saturday 8:30am - 2:00pm
Sunday 10:00 - 2:00pm

Warranty

To claim your free warranty or register your product please complete and return the form included in the packaging or call 0800 952 1071.