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Where to Buy
We aim to provide you with enough information about your fire through our website and brochure, however we recognise this can never be a replacement for independent specialist knowledge that a local fire retailer will have.
We also understand buying a gas or electric fire is a considered decision, and therefore have built strong relationships with retailers through out the UK who can advise and guide you through the whole process from selecting the right fire for your needs and helping you to arrange a safe installation. Customer satisfaction, peace of mind and safety are our main priorities, which is why we strongly advise that you purchase a fire through one of our approved retailers.
An approved retailer will typically offer:
- Local knowledge of the area & types of flues
- Fire
- Fireplace
- Survey
- Installation
- After sales
We do appreciate that not everyone is able to visit a showroom and we would not wish to discourage anyone from buying off the internet. However, we do experience much higher levels of service and technical calls generated from products purchased via the Internet, so we would strongly advise only visiting websites which are affiliated to a retailers showroom and have a direct landline telephone so you can discuss your needs.